The below terms and conditions apply to anyone who accesses the MyPlan.co.za website, and it governs all user rights and obligations pertaining to the usage thereof. By using this website, you warrant that you have the necessary legal capacity to enter into and be bound by these terms and conditions, and it means that you understand, accept and agree to comply with these terms and conditions.

General

MyPlan may change the information on the website at any time without notice. Please check our website regularly to ensure that you are aware of any changes which may affect you. MyPlan may impose limits or conditions on certain services, features or functions, restrict access to any part of the services or all the services on this site, or modify, suspend or discontinue this site, whether temporarily or permanently without notice

Should you use the MyPlan website without proper authorisation, misuse passwords or information, or breach these terms and conditions, it may result in criminal or civil legal liability on your part and you may be held liable by MyPlan for any liabilities, losses or expenses incurred by MyPlan. If your actions constitute a crime, MyPlan reserves the right to refer the matter to the relevant authorities.

MyPlan reserves the right to refuse you access to the website if you breach any of the terms and conditions applicable to the website.

If you have any comments or queries about the website specifically or you want to bring incorrect information on the website to our attention, please email us at [email protected]

Information on services

We collect and process your personal information mainly to provide you with access to our services and products, to help us improve our offerings to you and for certain other purposes explained below. The type of information we collect will depend on the purpose for which it is collected and used. We will only collect information that we need for that purpose.

Any information, any opinion or view on our website is not a solicitation, invitation or offer by MyPlan to enter into any transaction. It should also not be considered as investment, legal, tax, retirement, financial or any other advice or service.

Any calculators, financial planning tools or other tools made available on our website, should only be viewed as a guideline. The accuracy and completeness of the results of these tools cannot be guaranteed and MyPlan will not be liable for any inaccuracies or action taken, e.g. entering into a financial product, based on these results.

You should obtain independent professional advice before taking any action based on the information, opinions or views on our website. That also applies to any information, opinions or views displayed on a third party website which may be accessed through a link on our website.

Any investment performance displayed on the MyPlan website is for illustrative purposes only. The value of any investment can go up as well as down, as a result of changes in the values of the underlying investments or in the exchange rates of currencies. Past investment returns or portfolio benchmark returns are not necessarily indicative of future returns.

The services available on the MyPlan website are only available to persons who reside in, or are nationals of, or are incorporated under the laws of the Republic of South Africa. If you are unsure if you meet this requirement, please consult your legal or financial advisor.

Indemnity

We have made every effort to ensure that the information on the MyPlan website is accurate and up to date, and that our website or any hardware on which it is stored, is virus free. However, we do not guarantee that the content of the MyPlan website is appropriate or suitable for any particular purpose, that it is complete or accurate, or that our website or the hardware on which it is stored is free of viruses and other harmful code which may affect your system.

All information is provided without any express or implied guarantee of any kind. Your use and reliance on the information, products or services contained on this site are entirely at your own risk. MyPlan, including its directors, officers, employees, agents, licensor, suppliers and third party information providers, will not be liable for any damages or loss that may arise from the use of, or the inability to use (which includes but is not limited to any interruption, malfunction, downtime or other failure of the website or online services, delayed or failed transmission or the loss of data or programs), the MyPlan website or the breach of these terms and conditions. This includes, but is not limited to, any direct, indirect, special or consequential loss suffered by you or any third party that may arise, directly or indirectly, as result of the use of, or reliance upon, any content displayed on the website or the breach of these terms and conditions.

Security

We are dedicated to ensuring that the MyPlan website is secure, however, we cannot provide a guarantee with regards to the security of this site. Any information transmitted through an unsecured link over the internet is subject to possible unlawful access and monitoring. MyPlan cannot be held liable for any loss, damage, or costs that could result from interception by third parties of any information made available via this site or information intercepted through unlawful access.

Copyright

This website and its content are owned by MyPlan or third parties and are protected by copyright. Information may only be copied, reproduced, displayed, modified, distributed or used with the prior written consent of MyPlan or the copyright owner. You may not decompile or reverse engineer the website or related software. You may also not post or transmit to the website any unlawful content, use the website in a manner that could damage or interfere with the MyPlan servers, networks or content displayed on the website, or gain unauthorised access to the information or restricted areas on the MyPlan website or systems.

Third party websites

For your convenience, MyPlan may provide links to third party websites, which we may remove at any time. The information and content displayed on such third party websites are not under MyPlan’s control and we cannot accept responsibility or be held liable for any information or content displayed on these third party websites. You access and use these third party websites entirely at your own risk.

We also do not necessarily endorse, recommend, support, authorise or sponsor the website owners, sponsors or the information, products or services offered on those websites.

Third party websites may collect personal information about you when you access their websites. Please ensure that you familiarise yourself with the relevant privacy and security policies relevant to those websites.

Also please ensure that you obtain professional advice before using or relying the information displayed on the third party websites.

When we contract with third parties, we impose appropriate security, privacy and confidentiality obligations on them to ensure that personal information that we remain responsible for, is kept secure. We may need to transfer your personal information to another country for processing or storage. We will ensure that anyone to whom we pass your personal information agrees to treat your information with the same level of protection as we are obliged to.

Privacy

Any personal information that you share with MyPlan will be treated in accordance with the MyPlan Customer Privacy Notice.

Your Rights: Access to information

You have the right to ask us to update, correct or delete your personal information. You may do this by contacting us at the numbers/addresses provided below. We will take all reasonable steps to confirm your identity before making changes to personal information we may hold about you. We would appreciate it if you would keep your personal information accurate. Please update your information by contacting us at the numbers/addresses provided below whenever your details change.

Changes to this notice

Please note that we may amend this Notice from time to time. Please check this website periodically to inform yourself of any changes.

Jurisdiction

This website is governed by South African legislation and it is subject to the jurisdiction of South African courts.

How to contact us

If you have questions about this Notice or believe we have not adhered to it, or need further information about our privacy practices or wish to give or withdraw consent, exercise preferences or access / correct your personal information, please contact us at the following number/address: